Frequently Asked Questions (FAQ)
PCWORLD.LK – Operated by KDKTEC
Everything you need to know
General Questions
Who operates PCWORLD.LK?
PCWORLD.LK (magazine & online shop) is fully owned and operated by KDKTEC, a Sri Lankan ICT company established in 2010.
Where are you located?
We are based in Sri Lanka and deliver island-wide as well as internationally.
How can I contact you?
Use our Contact Us page, WhatsApp, hotline, or email support@pcworld.lk – we reply 24/7.
Shopping & Orders
How do I place an order?
Add items to cart → Proceed to checkout → Fill shipping & payment details → Confirm order. You’ll receive instant confirmation via email & SMS.
What payment methods do you accept?
Credit/Debit cards, bank transfers, Cash on Delivery (within Sri Lanka), and selected mobile payments.
Do you offer Cash on Delivery (COD)?
Yes – COD is available for most areas in Sri Lanka.
Can I track my order?
Yes! You’ll receive a tracking link via email, SMS & WhatsApp as soon as your order ships.
Shipping & Delivery
How long does delivery take in Sri Lanka?
Colombo & suburbs: 1–3 business days
Major cities: 2–5 business days
Remote areas: 3–10 business days
Do you ship internationally?
Yes, worldwide shipping is available via DHL, FedEx, UPS and other partners.
Is shipping free?
Free shipping is offered on selected products or orders above a certain amount. Check product page or cart for details.
Returns & Refunds
What is your return policy?
14-day return window for most unused items. See our full Returns & Refunds Policy.
What if I receive a damaged or wrong item?
Contact us immediately with photos. We’ll arrange free replacement or full refund.
Magazine & SMS Alerts
How do I subscribe to PC World SMS News Alerts?
Dialog/Airtel/Hutch/Etisalat: SEND “REG PCWORLD” to 77177
Mobitel: SEND “REG PCWORLD” to 2244
Cost: Rs.30 + tax per month
Is the magazine content free?
Yes – all articles, videos and how-to guides on pcworld.lk are 100% free.
Still have questions?
Contact Us – We’re happy to help 24/7!